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Terms of Service

Version 1.0

Baca dalam Bahasa Indonesia (versi yang berlaku). If the English and Indonesian versions differ, the Indonesian version prevails.

Last updated: October 10, 2026. Version: 1.0 This is an English translation for convenience. If there is any difference between this translation and the Indonesian version (Syarat dan Ketentuan Hepifun), the Indonesian version prevails (Law No. 24 of 2009).

Welcome to Hepifun (hepifun.com). These Terms of Service ("Terms") are an agreement between you ("User") and Asep (individual seller), located at Mojokerto, East Java, Indonesia, email ciggurich@gmail.com ("Hepifun", "we"). By registering or using the service, you confirm that you have read and agree to these Terms, the Privacy Policy, the Content Policy and the Refund Policy (together, the "Policies"). If you do not agree, do not use the service.

1. The Service

Hepifun is a platform for creating videos and images with artificial intelligence (AI). Results are produced through third-party services (including Alibaba Cloud Model Studio, Wan models). AI results are probabilistic: they may be inaccurate, may not match your expectations, or may resemble other works. We do not guarantee any particular result.

2. Account and Minimum Age

  1. The minimum age is 18 years (or legally competent under Indonesian law). Users below this age may not register. We may close an account that is shown to belong to a child below the minimum age, and we may apply additional age verification steps where regulations on child protection in electronic systems require it.
  2. You can register with an email and password, or with a Google account. The information you provide must be accurate. We do not require email verification; you are responsible for using an email address you control because email is used for password resets.
  3. You are responsible for keeping your password confidential and for all activity in your account. Contact us immediately if your account is misused. One person, one account; creating multiple accounts to avoid sanctions or limits is prohibited.
  4. You can delete your account at any time from the Profile menu. Deleting your account means any remaining tokens are forfeited (see Section 3.7 and the Refund Policy), unless the law requires otherwise.

3. Tokens

  1. Nature. A token is a usage credit inside Hepifun, used to pay for creating videos, images and other AI features. Tokens are not money, not electronic money, not an investment instrument, and earn no interest.
  2. Prices and rates may change. The token price (currently 1 token = Rp600) and the number of tokens per feature are shown in the app and we may change them at any time. Changes apply to purchases and usage after the change and do not apply retroactively to jobs already submitted. Tokens you already hold do not decrease in number because of a price change.
  3. Estimates and billing. Before you submit, the app shows an estimated token cost. For automatic-duration mode, tokens are reserved at the maximum amount and the difference is returned once the actual duration is known. Tokens charged follow the actual duration/quantity of output, including the duration of input video for certain features (for example edit/extend), as explained in the app.
  4. Validity. Tokens have no expiry date and do not expire. Tokens stay in your balance until used. Remaining tokens are forfeited only if your account is deleted or closed under Sections 2.4 and 3.7. Check and use your balance before deleting your account. This provision does not reduce consumer rights that cannot be waived under the law.
  5. Not redeemable or transferable. Tokens cannot be exchanged for money, sold, transferred, gifted or merged between accounts, unless we state otherwise in writing or the law requires it.
  6. Automatic refund for failed jobs. If a job fails, is rejected (including by the provider's moderation), or is cancelled before completion, the tokens charged for that job are returned in full to your balance automatically. A job that successfully produces output is not refunded merely because you are not satisfied with the result. Details are in the Refund Policy.
  7. Closed or suspended accounts. If your account is closed at your request, remaining tokens are forfeited. If we close your account for a violation, tokens are not refunded, unless the law requires otherwise.
  8. There is no free usage or free quota. At launch there is no first top-up bonus, referral bonus or Explore bonus. Bonus tokens in top-up packages (if shown) follow the same token rules, including no expiry, and we may announce other promotions expressly with their own terms.

4. Payment

  1. Top-ups are made through third-party payment providers (currently MySibayar and/or iPaymu, which may change). The provider's terms apply to the payment process. We do not store your card numbers or account credentials.
  2. Prices are shown in Rupiah and are the final price you pay. We do not charge VAT because the seller is an individual who is not a VAT-registered taxable entrepreneur (non-PKP). Gateway admin fees, if any, are shown before you pay.
  3. Tokens are added to your balance after the payment provider confirms payment. If a payment succeeds but your balance does not increase, follow the procedure in the Refund Policy.
  4. Receipts/invoices are available in your transaction history.
  5. You warrant that you are entitled to use the payment method you use. We may hold or cancel transactions suspected of fraud or money laundering and report them to the authorities.

5. Rights in Content

  1. Input Content: text, prompts, images, video, audio and other reference material you upload ("Input"). Output Content: videos, images and text generated by the service from your Input ("Output"). Together they are "Your Content".
  2. Ownership of Input. You keep your rights in your Input. You represent and warrant that you hold the rights/permissions needed for your Input, including permission from every person whose face, voice or identity appears in it, and that your Input does not violate the law or the rights of others.
  3. Output. We do not claim ownership of your Output. You may use Output, including for commercial purposes, as long as you comply with the Content Policy, these Terms and applicable law. We do not guarantee that Output is exclusive to you or that it becomes your intellectual property (for example copyright). You understand that: (a) the copyright status of AI-generated works is uncertain in Indonesia and in many countries; (b) Output may be similar to other users' Output; (c) we do not guarantee that Output is free from third-party claims; (d) the model provider (Alibaba Cloud Model Studio) gives no warranty on generated content, and you bear legal responsibility for your use of Output, to the extent permitted by law.
  4. Licence to us. To operate the service, you grant Hepifun a non-exclusive, royalty-free licence, for as long as Your Content is stored in our systems, to store, process, reproduce, transmit to processing providers (including Alibaba Cloud), display to you, and review/moderate it under the Content Policy and the law. We do not use Your Content to train our own AI models or display it publicly without your separate consent.
  5. Attribution and AI labels. Output carries no Hepifun watermark. However, you must not remove metadata or AI markers that we or our providers add (if any), and you must tell your audience that content is AI-created/manipulated where the context of use could be misleading or where the law requires it.
  6. Output we store may be deleted automatically after the retention period stated in the Privacy Policy. Download the Output you need; we are not obliged to keep it forever.

6. Prohibited Uses

You must not use the service for anything covered by the Content Policy, including: sexually explicit content; child sexual exploitation material (absolute prohibition); deepfakes or manipulation of a real person's face/voice without permission; non-consensual pornography; extreme violence; hate speech; fraud; infringement of intellectual property; impersonation. You also must not: hack, test for vulnerabilities without permission, unreasonably burden the system, game the token/payment system, resell access, use bots/automation outside the official API, evade moderation (for example by engineering prompts), or violate Indonesian law or relevant third-party provider terms (including Alibaba Cloud's acceptable use policy).

7. Moderation, Suspension and Termination

  1. Content is reviewed by the provider's moderation systems and by us (automated and manual, including based on reports). We may reject jobs, remove content, suspend or close accounts, withhold token balances related to violations, and report to the authorities, with or without prior notice in the case of serious violations or official government requests.
  2. For non-serious violations, we try to give notice and a chance to explain. You can appeal via ciggurich@gmail.com. We will respond within 7 business days.
  3. We may stop or change the service (including closing features or registration, or maintenance mode). If we stop the entire service, remaining valid tokens will be settled under the Refund Policy.

8. Third-Party Services

The service depends on third parties (AI providers, payments, email, Google). Disruptions or changes on their side may affect the service. We are not responsible for those third parties to the extent permitted by law, but we remain responsible for returning tokens under Section 3.6.

9. Availability and Disclaimer

The service is provided "as is" and "as available". We try to keep it available but do not guarantee that it is free of interruptions, errors or data loss. Keep copies of Output that matters to you.

10. Limitation of Liability

To the extent permitted by law, (a) we are not liable for indirect loss, lost profits, reputational harm, or disputes arising from your use of Output; and (b) our total liability to you for any claim is limited to the amount you paid us in the last 3 months before the event. This limitation does not exclude liability that cannot be limited by law (including mandatory consumer rights and wilful misconduct/gross negligence). Your rights as a consumer under Law No. 8 of 1999 on Consumer Protection remain in force and are not excluded by these Terms; if anything in these Terms conflicts with those rights, the consumer rights prevail.

11. Indemnity

You agree to release and indemnify Hepifun from third-party claims arising from your Input, your breach of these Terms or the law, or your use of Output, to the extent permitted by law.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Disputes are first sought to be resolved by deliberation. If that fails, they are resolved at the District Court of Mojokerto, without limiting your right as a consumer to file a complaint with BPSK or another consumer dispute resolution body.

13. Changes to the Terms

We may change the Terms and Policies. Material changes are notified by email, an in-app banner, or this page, no later than 14 days before taking effect, except changes required by law or for security that apply immediately. Using the service after the effective date means you accept the changes. If you do not agree, stop using the service and request account closure.

14. Miscellaneous

If one provision is unenforceable, the others remain in force. Our failure to enforce a right is not a waiver. These Terms are made in Indonesian; where a translation exists, the Indonesian version prevails. Force majeure excuses the parties from delays in performance.

15. Contact

Asep (individual seller), Mojokerto, East Java, Indonesia, email ciggurich@gmail.com (Monday to Friday, 09:00 to 17:00 WIB; emails are answered within 1x24 hours on business days). Consumer complaints: ciggurich@gmail.com.