Help center
Answers about tokens, top-ups, failed jobs and refunds. New here? Read the step-by-step tutorial (Bahasa Indonesia). Can't find what you need? Contact support.
Top up
- Methods: QRIS at launch.
- Payment status:
- Pending: waiting for payment. Complete it before the deadline on the payment page.
- Being checked: the payment is confirmed, and your balance updates automatically.
- Expired or cancelled: no tokens were added. Start a new payment.
- Failed: try another method, or try again.
- Tokens not added? Tokens usually arrive within a few minutes after your payment is confirmed. If you paid and they have not appeared within 24 hours, contact support with your transaction number. You can also tap "I already paid" on the payment page to trigger a re-check.
- Invoice: open Token history and choose Download receipt. The receipt shows the receipt number, date, the item (Hepifun tokens and the number of tokens), the amount in rupiah, the payment method, the payment status, and your name and email.
Tokens
1 token = Rp600. Video is priced per second, based on the model and resolution. Example: a 5-second 720p Standard clip costs 20 tokens (Rp12,000).
Smart duration holds tokens for up to 30 seconds when you send. After the video is done, you pay for the actual length, and the difference returns to your balance.
See the full pricing.
Failed jobs
If a job fails, is rejected or is cancelled, its tokens return to your balance in full, automatically. You will see a notice, and a refund entry in Token history. You do not need to file a claim.
Refunds for failed jobs happen as soon as the job is marked as failed. If you do not see one, contact support.
Refunds
Read the full Refund Policy. In short: failed, rejected and cancelled jobs are refunded in full. Completed jobs are not refunded because of subjective results.
Content rules
Read the Content Policy. In short: no sexual or explicit content, no violence, no real people without permission, and no deepfakes.
Contact
Email: ciggurich@gmail.com We reply within 1 business day.
Questions
Why was I charged?
You are charged tokens when you start a job. Token history lists each charge, each refund and any Smart duration difference, so you can see exactly what happened.
My payment is pending. What do I do?
Open the payment from Token history and complete it before the deadline. If it expires, no tokens are added. Start a new payment.
Where is my invoice?
Open Token history and choose Download receipt.
How do I delete my account?
Open Profile, choose Delete account, and type DELETE. This permanently removes your videos, images, characters, films and history. Any remaining token balance is forfeited and cannot be refunded. Use your tokens, or request a claim, before you delete.